Technical Training Specialist - Germany

Servus und hallo bei uns hier in Sungrow! We are so glad you stopped by - because we have something truly exciting to share with you. As our new Technical Training Specialist, you will be right at the heart of what makes our service teams tick: knowledge, empowerment, and continuous improvement. You will work on-site alongside our service distribution engineers, shaping the way our teams and partners understand and operate our cutting-edge distribution products. Curious what this is all about? Let's dive right in:

• You will take ownership of the day-to-day operation and ongoing development of our product training programs, while keeping our Competency Center facilities running smoothly and up to date.
• You will evaluate the quality of our technical hotline service, preparing weekly progress reports that keep the team sharp and informed.
• You will track ticket completion rates, spot patterns, and define clear improvement actions to keep our service delivery at its best.
• You will identify training gaps by analysing hotline and ticket data, turning insights into targeted learning initiatives.
• You will develop, coordinate, and follow up on comprehensive training plans covering our full Distribution product portfolio - from planning to execution.
• You will create and maintain a rich library of FAQs, tutorials, training materials, and process guidance that our engineers and partners can rely on every day.
• You will collaborate closely with service distribution technical teams and product experts, driving improvements in service quality and ticket handling efficiency together.

Alright, alright - that sounded pretty exciting, didn't it? Now, to truly thrive in this role and feel genuinely challenged and fulfilled over the long run, your ideal background should look a lot like this:

• You hold a degree (or are currently studying) in Electrical Engineering, Renewable Energy, or a related technical field - alternatively, a business-related degree with a strong technical component works great too.
• You have a solid understanding of distribution products and systems, or a genuine eagerness to build that knowledge quickly.
• You bring strong communication and coordination skills, and you feel comfortable working across different teams and functions.
• You are well-organised, detail-oriented, and able to juggle multiple tasks in a fast-moving environment without losing your cool.
• You have a proactive mindset - you take ownership, follow through, and are always looking for ways to make things better.
• You are open to occasional travel for on-site training support.
• Your English is at C1 level; fluent Chinese is a welcome plus.