Your mission
Provide technical support for Energy Storage Systems (ESS).
Manage service partners for specific tasks and serve as a technical trainer for installers and EPCs.
Collaborate with the R&D department to resolve common project issues and challenges; develop corresponding plans and solutions.
Travel to project sites to assist customers with problem-solving and to collect technical data for R&D purposes.
Conduct training sessions for service partners and installers during site visits.
Prepare reports on product failure analysis and conduct risk assessments for distribution products.
Coordinate with other service departments to address issues and provide technical support.