Your mission
We are looking for you to join our Sungrow team as our new EU Digitalization Support Engineer!
What does a EU Digitalization Support Engineer do, you might ask?
Well, this role is allowed to do the best part of our everyday work – to still the hunger for sustainable energy!
In a little more detail, this is what you will do in your day to day job:
What does a EU Digitalization Support Engineer do, you might ask?
Well, this role is allowed to do the best part of our everyday work – to still the hunger for sustainable energy!
In a little more detail, this is what you will do in your day to day job:
- Act as onsite support to assist internal users on SAP-S4 system in daily support, Q&A, system training, etc.
- Identify and trouble shoot application problems leveraging your business & technology knowledge in SAP SD module, MM and FICO are preferred.
- Escalate enquires in a timely manner to level-3 / level4 support for fixes or to internal subject matter experts for issues requiring clarification
- Contact third party vendors when appropriate to request more assistance or report issues with functionality
- Document resolutions and workarounds in the knowledge base
- Build trust with internal users by regularly demonstrating a high level of expertise and professionalism
- Work closely with Headquarter team in issue report, root cause analysis and prospective requirements synchronization