Service Engineer - Greece

Permanent employee, Full-time · Greece - Athens

Your mission

Hello there and welcome to your new challenge here at Sungrow.
We want You to help us provide Greece with more clean energy, especially with Battery Storage Solutions!

  • Interface between our customers.
  • Take ownership of dispatched customer issues.
  • Provide service and customer support during field visits or dispatches.
  • Run a diagnosis on errors or technical problems.
  • Deliver support and contribute service solutions for our customers.
  • Support the Project Management during commissioning and site acceptance services.
  • Follow operational procedures, processes and practices as defined, documented and consistently applied.
  • Follow the applicable health and Safety instructions and regulations.
  • Support EMEA Service Management by feeding back frequent and analytical service reports with each job and make suggestions for corrective activities.
  • Participate in the claim management and RMA process.
  • Take over randomly on call duties, partly on weekends and nights.
Your profile
  • Education as Electrical technician or Engineer.
  • Experience with Battery Storage solutions is beneficial.
  • Experience in claim handling, solution finding and execution.
  • Experience dealing with customers in critical situations.
  • Ability to work independently and structured in an international environment.
  • Strong customer orientation, good discipline, team spirit and self-motivation.
  • Greek and English in C1.
  • Good knowledge of MS Office and comparable software tools.
  • Driving license.
  • Willing to work on call duty AND to travel.
  • Work from home office.

Why us?
This decade might be overshadowed by Covid19, but sooner or later we will beat and overcome that son of a germ, am I right?
But the true topic for this decade lies in energy!
We are more than happy to state that not only We are leading this discourse, we also offer the fitting solutions for it. We have the strongest PV-Inverter R&D there is and became the world`s biggest Inverter Manufacturer, which we are extremely proud of! And now, for this decade, we are increasing our game, and You, You might become part of it! Besides that, many things await You:  
  • Food vouchers, free for You to decide what to buy with them (You are a Sushi-type aren`t you?)
  • Mobility package: in case you want a Job-Rad, we got you covered (E-bikes! we need more E-bikes! fueled by solar-power!)
  • Bonus payments: we agree on Smart KPIs with You, an You receive a nice Bonus at the end of the year, isn`t that something!?
  • A multinational team awaits You with lots of European and transeuropean exchange!
  • Possibility for technical and commercial knowledge enhancement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions    
  • Technical and commercial training in our headquarter in Germany and even visits to the big R&D facility in China!
About us
We are a green tech company with young creative minds.
We are fighting every day to make our mission happen – Clean Power for All!

With ~400GW of clean power presently installed worldwide, we are on the road to success!

Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.

One small click for you, a great leap for your future!
We appreciate your interest for Sungrow!
Please fill in this short form, we made it as easy as possible for you!

1. Name: how we can adress you
2. Phone number: make sure the correct country code is given
3. Available from: please write your desired start date and the length of you notice period
4. Salary: please mention a number or range so we know if your expectations align with what we can offer

All right, so far so good. 
Here, we definetly need your CV written in English, to understand what makes you special!

If you wish, add a brief cover letter describing your career goals and relevant achievements.

Should you have any difficulties in uploading your files, please send us an e-mail directly at sungrow-emea-jobs@m.personio.de. Just put the job position in the title, add your necessary information and we enlist you manually, don't you worry, we got you covered!

Recruiting ProTip: to increase your chances that we get you in the first batch of candidates, please adapt your CV according to our needs in the JobAdd. Your chances with a CV that shows, that you understand what this position will recquire, will be significantly higher than a generic CV that might tick only a few of our boxes!

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