We are seeking a dynamic Field Service Engineer to join our team at Sungrow, playing a critical role in advancing our renewable energy solutions. As a Field Service Engineer, you will contribute significantly to the future of various renewable energy products and solutions, serving as an interface between our customers and Sungrow.

Ideal Candidate:

The ideal candidate will have a background as a practical Electrical Engineer or Electrical Engineer with a valid electrical license and comprehensive understanding of AC/DC, Low/Medium Voltage systems, networking and system controls. Proficiency in both Hebrew and English languages at a minimum of C1 level is required. The role will require on-call duty and the ability to oversee critical customer situations. Experience with Battery Storage solutions is highly beneficial, and a valid driving license is essential due to frequent travel requirements.

Responsibilities:

• Serve as the primary interface between customers and Sungrow, taking ownership of dispatched customer issues across various renewable energy solutions.
• Provide comprehensive service and customer support during field visits or dispatches, running diagnosis on errors or technical problems.
• Deliver on-site installation, repair, maintenance, testing tasks, upgrades, or rework activities for diverse renewable energy products.
• Provide remote support to clients as needed. 
• Leading projects during commissioning and site acceptance services for various renewable energy solutions.
• Adhere to operational procedures, processes, and practices consistently, ensuring compliance.
• Follow applicable health and safety instructions and regulations for various renewable energy installations and services.
• Maintain updated documentation, work instructions, and processes for existing and upcoming service contracts and agreements, including reports creation.