Service Operations Specialist - Europe

Romania - Bucharest, Romania - Ploiesti

Full-time

Permanent employee

Your mission

Salut și bun venit la Sungrow! As our Service Operations Specialist, you will help keep the daily engine of our European service organization running smoothly. Your work will connect teams, systems, customers, and processes to ensure reliable and efficient service delivery.

Keep in mind this is a 2-year limited opportunity with possible extension.

Coordinate operational activities related to service requests, contracts, work orders, and customer cases.
Maintain accurate service data in relevant systems and support timely updates across internal stakeholders.
Track service milestones, contract dates, invoicing triggers, and documentation requirements.
Prepare operational reports and identify data trends, delays, recurring issues, and improvement opportunities.
Support the handover of projects into service and help maintain complete project and service archives.
Collaborate with Service Managers, Field Service, Remote O&M, Finance, Logistics, and Sales teams across Europe.

Your profile

All right, now let’s look at what will help you thrive in this role:

Degree or professional qualification in Business Administration, Operations, Supply Chain, Engineering, or a related field.
Initial experience in service operations, customer service, project coordination, logistics, or contract administration.
Strong organizational skills and a structured approach to managing multiple priorities.
Confidence using MS Office, especially Excel, with experience in CRM, ERP, or ticketing systems as a plus.
Strong communication skills and a collaborative mindset in an international environment.
English C1; Romanian B2 or higher is a plus, and additional European languages are welcome.

Why us?

The Service Shared Center is where operational excellence becomes real customer impact. You will join a growing, international team that supports service activities across Europe while helping to establish scalable processes, improve visibility, and make every customer interaction count.

Über uns

We are a green tech company unlike any other green tech company. We are a team of lateral thinkers, young professionals, and creative minds. We are fighting every day to make our mission happen – Clean Power For All!

With nearly 250 GW of clean power presently installed worldwide,

Welcome at Sungrow

Sungrow is the global leading inverter solution supplier for renewables. We are proud to look back to a success story that already began in 1997, but we never stopped striving for more. We want to give fresh impulses, inspire, and contribute to a sustainable development of our planet, that’s why we constantly improve our portfolio.
From floating solar plants to large-scale utility projects and to small residential products we always offer the best and most suitable solution. At Sungrow we hold more than 1500 patents – no wonder as we employ the biggest research and development team of the whole industry. 40 % of all Sungrow workforce is continuously investigating on how to further improve the existing portfolio.