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Service Operations Specialist - Germany

Germany - Oberschleißheim
Full-time
Permanent employee

Your mission

Servus und herzlich willkommen bei uns hier in Sungrow! We are thrilled to introduce a role that sits right at the heart of our service operations - keeping things moving, customers informed, and repairs running like clockwork. As our Service Operations Specialist, you will be the backbone of our after-sales service flow in Germany. Curious what this is all about? Let's dive right in:

  • Arrange and coordinate return shipments for defective units, ensuring smooth and timely logistics from the moment a return request is raised.
  • Respond to customer inquiries and emails regarding return requests, providing clear guidance and a reassuring point of contact throughout the process.
  • Support customers in correctly completing return forms and compiling all required documentation, making the process as seamless as possible.
  • Manage the end-to-end paid repair process - from quotation preparation and equipment collection through to repair coordination and return shipment.
  • Monitor repair progress and maintain proactive, timely communication with customers at every stage of the journey.
  • Coordinate transportation arrangements with third-party repair service providers, registering pickup and delivery schedules and ensuring all shipping documentation is in order.
  • Act as the key communication bridge between customers, logistics providers, and repair partners - keeping all parties aligned for efficient and on-time service delivery.

Your profile

All right, all right - that was quite the journey, wasn't it? Now, in order to fit into this role and thrive here for a long time, your ideal background should look a lot like this:

  • You bring solid experience in after-sales service, service operations, logistics coordination, or a comparable customer-facing operations role.
  • You are comfortable managing end-to-end processes independently - from documentation and quotation to shipment tracking and stakeholder updates.
  • You have hands-on experience with RMA processes, return management, or repair coordination workflows.
  • You are a natural communicator who can confidently liaise with customers, or a comparable customer-facing operations role.
  • You are detail-oriented and organised, able to handle multiple open cases simultaneously without losing track of deadlines or documentation.
  • German and English proficiency at C1 level is required, given the daily customer communication in the German market; additional European languages are a plus.
  • Proficiency in MS Office and familiarity with ticketing or CRM systems is expected; experience with SAP or similar ERP tools is a bonus.

Why us?

Join our Service Operations team - a department that directly shapes the customer experience at Sungrow. Every return managed efficiently, every repair coordinated on time, and every customer kept informed is a direct contribution to our reputation as a reliable and customer-first greentech company.
At our Munich headquarters, you will work in a dynamic, multinational environment where your organisational skills and communication strengths truly make a difference. Here is what else awaits you:

  • Mobility package: Job-Rad and e-bike options - powered by solar, of course!
  • Performance-based bonus tied to smart, agreed KPIs.
  • A vibrant, multicultural team with European and international exchange.
  • Opportunities to grow your knowledge of solar inverters, energy storage, and EV charging solutions.
  • Training at our Munich HQ and the possibility to visit our R&D facilities in China.

About us

We are a green tech company with young creative minds.
We are fighting every day to make our mission happen – Clean Power for All!

With 870+GW of clean power presently installed worldwide, we are on the road to success!

Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.