- You will capture and translate business requirements from Service and Project Delivery teams into smart CRM/GCC configurations, covering service tickets, case management, installed base, and field service modules.
- You will support end-to-end Project Delivery workflows - from project setup and milestone tracking to resource and cost monitoring - ensuring nothing falls through the cracks.
- You will coordinate cross-functional integrations with ERP, supply chain, and finance teams, including service data flows for spare parts, billing, and project accounting.
- You will serve as the go-to 2nd-level support expert for CRM/GCC incidents, change requests, and master data issues such as service contracts, equipment records, and project structures.
- You will identify and drive process improvements across service and project execution, documenting system configurations, workflows, and SOPs.
- You will actively participate in CRM/GCC enhancement initiatives and contribute to digitalization projects with real business impact across an international setup.
Business Systems Consultant - CRM (PD/CS)/GCC - Germany
Germany - Munich
Full-time
Permanent employee
Your mission
Servus und hallo bei uns hier in Sungrow! We are excited to welcome a sharp and curious mind into our growing IT team in Munich. As our new Business Systems Consultant - CRM (PD/CS)/GCC, you will be the bridge between our Customer Service and Project Delivery teams and the digital systems that power them. Curious what this is all about? Let's dive right in:
Your profile
Alright, alright - that sounded pretty exciting, didn't it? Now, to truly thrive in this role and grow with us for a long time, your ideal background should look a lot like this:
- You hold a Bachelor's degree in Information Systems, Business Informatics, Data Science, Computer Science, Engineering, or a related field.
- You bring 2+ years of hands-on experience with CRM platforms such as Microsoft Dynamics 365 Customer Service, Salesforce Service Cloud, or a comparable solution.
- You have a solid understanding of service management and project execution processes, paired with strong expertise in ERP integration across project, finance, and materials management.
- You are analytical, customer-oriented, and comfortable navigating cross-functional topics across departments and regions.
- You communicate confidently in both Chinese and English (C1 or above, written and spoken); German is a welcome plus.
- You are structured, proactive, and equally comfortable working independently or as part of a diverse, multinational team - with a service-oriented mindset and a sharp eye for detail.
Why us?
At Sungrow's IT & Digital Solutions team in Munich, you won't just be maintaining systems - you will be shaping how our business runs. Here's what makes this role special:
- Real impact from day one - You will work directly with Service and Project Delivery stakeholders, solving real operational challenges through smart system design.
- End-to-end enterprise exposure - Gain hands-on experience across CRM, ERP, supply chain, and finance integrations in a truly international environment.
- A team that grows with you - We offer a clear career development path in IT consulting and enterprise application management, with mentorship and learning opportunities built in.
Über uns
We are a green tech company unlike any other green tech company. We are a team of lateral thinkers, young professionals, and creative minds. We are fighting every day to make our mission happen – Clean Power For All!
Sungrow is the global leading inverter solution supplier for renewables. We are proud to look back to a success story that already began in 1997, but we never stopped striving for more. We want to give fresh impulses, inspire, and contribute to a sustainable development of our planet, that’s why we constantly improve our portfolio.
From floating solar plants to large-scale utility projects and to small residential products we always offer the best and most suitable solution. At Sungrow we hold more than 1500 patents – no wonder as we employ the biggest research and development team of the whole industry. 40 % of all Sungrow workforce is continuously investigating on how to further improve the existing portfolio.
With nearly 250 GW of clean power presently installed worldwide,
Welcome at SungrowSungrow is the global leading inverter solution supplier for renewables. We are proud to look back to a success story that already began in 1997, but we never stopped striving for more. We want to give fresh impulses, inspire, and contribute to a sustainable development of our planet, that’s why we constantly improve our portfolio.
From floating solar plants to large-scale utility projects and to small residential products we always offer the best and most suitable solution. At Sungrow we hold more than 1500 patents – no wonder as we employ the biggest research and development team of the whole industry. 40 % of all Sungrow workforce is continuously investigating on how to further improve the existing portfolio.