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AC Charger Product Support Engineer - Benelux

Festanstellung, Vollzeit · BeNeLux - Amsterdam
Your mission
We are looking for a Product Support Engineer to provide end-to-end technical support for our AC charger portfolio across the European market. You will support for troubleshooting, validation, and solution delivery, ensuring seamless operation of our AC EV charging infrastructure – including our Solar-Storage-Charging (SSC) 1.0/2.0 systems, 11kW/22kW AC chargers.

Responsibilities
  1. Technical Issue Resolution:
    • Troubleshoot, diagnose, and resolve field-reported issues from European customers/partners via our PTS systems.
  2. On-Site & Remote Support:
    • Provide remote technical support to the customer and field engineers.
    • Conduct local testing, validation in our lab, and on-site troubleshooting (up to 30% travel in Europe).
    • Assist our local service team in Europa to resolve their tickets. 
  3. Product Expertise & Solutions:
    • Deliver technical solutions for AC charging products.
    • Develop troubleshooting guides and knowledge base content.
  4. Cross-Functional Collaboration:
    • Liaise with R&D, QA, Product Management, and Sales teams to escalate/debug complex issues.
    • Drive alignment between different departments for product improvements.
  5. Product Validation & Feedback:
    • Execute localized validation tests for firmware/hardware releases.
    • Channel customer feedback to Engineering for product enhancement.

Your profile
Required Qualifications
  • Experience:
    • Bachelor's, Master's, or equivalent technical education in a relevant field (e.g., Electrical, Power electronics, or Mechatronics.)
    • 1-3 years as a service/maintenance engineer or in a similar technical support role. Preferably within the EV charging, power electronics, or IoT products.
  • Technical Skills:
    • Knowledge of solar, energy storage, charging systems, and V2G technologies is highly desirable.
    • Comfortable with Linux-based systems, log analysis, and testing tools will be a plus.
    • Hands-on experience in setting up and managing testing environments.
  • Operational Excellence:
    • Proven ability to manage ticketing systems (e.g., Jira, ServiceNow) and SLAs.
    • Experience creating technical documentation.
  • Soft Skills:
    • Fluent English C1 (written/spoken); Chinese is a plus
    • Strong communication skills and ability to work in a team-oriented environment, and problem-solving skills.
Why us?
This decade might be overshadowed by Covid19, but sooner or later we will beat and overcome that son of a germ, am I right?
But the true topic for this decade lies in energy！
We are more than happy to state that not only We are leading this discourse, we also offer the fitting solutions for it. We have the strongest PV-Inverter R&D there is and became the world`s biggest Inverter Manufacturer, which we are extremely proud of!And now, for this decade, we are increasing our game, and You, You might become part of it! Besides that, many things await You:  
  • Opportunities for Career advancement   
  • Bonus payment based on pre-agreed and signed KPI agreements  
  • A multinational team awaits You with lots of european and transeuropean exchange!
  • Possibility for technical and commercial knowledge increasement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions    
  • Technical and commercial training in our headquarter in Germany and even visits to the big R&D facility in China!
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About us
We are a green tech company with young creative minds.
We are fighting every day to make our mission happen – Clean Power for All!

With 870+GW of clean power presently installed worldwide, we are on the road to success!

Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.

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one small click for you, a great leap for your future!
We appreciate your interest and time in working with us at Sungrow. Please fill in the following short form, we really tried to make it as easy as possible for You!

1. Phone-number: If you have it written clearly (please add correct country code!) in your CV, no need to write it down. Unless you want us to contact you on a different number.
2. Available From: if you have a wished starting date, type it in directly, or just give us your noticeperiod and let us know if you think it is negotiable.
3. Salary: Please tell us where you see yourself, after the first talks we will raise the topic again.

Recruiting ProTip: You can show us a salary range that makes it easier for us to understand where you see yourself. Ideally you mark if this is meant gross salary, /month /annum, etc.
For example: 50.000 - 55.000€/annum, All-In   or    2k - 2.4k$/month
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