This is a challenging and rewarding position with long-term growth opportunities within Sungrow.
Ideal Candidate:
The ideal candidate is an Electrical Technician or Electrical Engineer with strong hands-on experience and proven leadership skills. You excel in high-pressure environments, take ownership, and have a strong customer-oriented mindset. High-level Hebrew and English proficiency is required, along with willingness to travel and perform on-call duties.
Responsibilities:
- Lead and manage service operations for Sungrow customers in Israel.
- Act as the main escalation point for customer issues and critical situations.
- Drive high service standards, customer satisfaction, and brand reputation.
- Manage commissioning-related service projects.
- Lead Field Service Teams during troubleshooting, failure analysis, and corrective maintenance.
- Recruit, train, supervise, and perform quality reviews of service teams and Service Partners.
- Define, document, and enforce operational procedures and best practices.
- Ensure compliance with health and safety regulations.
- Collaborate closely with EMEA Service Management and internal stakeholders.
- Manage customer contracts and SLAs.
- Support Sales activities and participate in exhibitions when required.
- Ensure service documentation and processes are kept up to date.