As an Operations & Maintenance (O&M) Manager at Sungrow, you play a critical role in delivering exceptional after-sales services and ensuring the successful execution of diverse O&M projects. Your work will directly contribute to customer satisfaction and operational excellence, while aligning with Sungrow’s strategic objectives.
We are looking for a highly organized, data-driven professional with proven experience in PV (Photovoltaic) and BESS (Battery Energy Storage Systems) O&M. Strong leadership, communication skills, and the ability to collaborate across local teams and our headquarters in China are essential.
 
Responsibilities:

• Client Relationship Management: Build and maintain strong, long-term relationships with customers. 
• Team Leadership: Manage local service teams and subcontracted partners, including recruitment, training, and performance management. 
• Contract Execution: Ensure timely and cost-effective delivery of O&M contracts, including response times and preventive maintenance plans. 
• Warranty & Support: Oversee warranty case resolution and customer support in compliance with internal processes. 
• Customer Satisfaction: Take full accountability for meeting customer expectations and contractual obligations. 
• Cross-Functional Collaboration: Coordinate with local, EU, and Chinese departments to ensure seamless operations. 
• Site Supervision: Travel across BeNeLux to supervise on-site O&M activities. 
• Global Engagement: Occasional travel to Sungrow headquarters in Hefei, China, alongside customers. 
• Continuous Improvement: Drive process optimization and organizational development initiatives.