Junior Field Service Engineer – PV & BESS (Bulgaria) | Jobs bei Sungrow Europe

Junior Field Service Engineer – PV & BESS (Bulgaria)

Festanstellung, Vollzeit · Bulgaria - Sofia

Your mission

Interface between our customers, Sungrow and Sungrow-Samsung SDI.
Take ownership of dispatched customer issues.
Provide service and customer support during field visits or dispatches.
Run diagnosis on errors or technical problems.
Deliver support and contribute service solutions for our customers.
Perform all on site installation, repair, maintenance and test tasks as well upgrades or rework activities.
Support the Project Management during commissioning and site acceptance services.
Follow operational procedures, processes and practices as defined, documented and consistently applied.
Follow the applicable health and Safety instructions and regulations.
Ensure up-to-date documentation, work instructions and processes for existing and coming service contracts and agreements.
Support EMEA Service Management by feeding back frequent and analytical service reports with each job and make suggestions for corrective activities.
Achieve consistent customer satisfaction ratings and respond appropriate to customer feedback on areas for improvement.
Prepare documentations and work instructions.
Participate in the claim management and RMA process.
Documentation for QA, customer feedback and analysis support.
Take over randomly on call duties, partly on weekends and nights.

Your profile

Education as Electrical technician or Engineer. (understand ACDC, Low/Medium Voltage etc, & Battery Energy Storage Systems)
Bulgarian & English language skills at least on B1
Some experience with Battery Storage solutions
Experience dealing with customers in critical situations.
Driving license is required for the job.
H&S training to access to construction site with electrical specific training.
Willing to work on call duty AND to travel on-site(70%).
Ability to work in an international environment.
Strong customer orientation, good discipline, team spirit and self-motivation.

Why us?

· Attractive salary package including bonus payments based on KPIs performance
· A multinational team awaits You with lots of European and cross European
exchange!
· Possibility for technical and commercial knowledge enhancement in regard to
string inverters, central inverters, inverter stations including transformer and
switch gear and ESS storage solutions
· Technical and commercial training in our headquarter in Germany and even
visits to the big R&D facility in China

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About us

We are a green tech company with young creative minds.
We are fighting every day to make our mission happen – Clean Power for All!

With 870+GW of clean power presently installed worldwide, we are on the road to success!

Welcome at Sungrow

Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.

Want to know more? Check out what working with us is like!

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We appreciate your interest and time in working with us at Sungrow. Please fill in the following short form, we really tried to make it as easy as possible for You!

1. Phone-number: If you have it written clearly (please add correct country code!) in your CV, no need to write it down. Unless you want us to contact you on a different number.
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For example: 50.000 - 55.000€/annum, All-In or 2k - 2.4k$/month