Your mission
Join Us at the Ground Level of Something Big
Are you ready to take part in building the future of clean energy from day one? As part of the global Sungrow family—one of the world’s leading providers of PV inverters and energy storage solutions—we are launching an exciting new subsidiary in Europe. This is more than just a job—it’s a unique opportunity to shape the foundation, culture, and direction of a new company with the stability of an industry leader behind you. If you’re looking for a dynamic role where your ideas and initiative truly matter, we invite you to be one of our first pioneers.
As a 2nd Line IT Support professional, you will provide advanced technical support and troubleshooting to resolve more complex IT issues. You will play a crucial role in maintaining IT service quality, ensuring efficient problem resolution, and contributing to a dynamic and international work environment. Your expertise will span various IT domains, with a focus on MS Office 365, Exchange, and Azure, and ensure seamless IT operations.
1. Advanced Technical Support:
o Respond to and resolve escalated IT support tickets that require deeper technical expertise.
o Provide advanced troubleshooting for MS Office 365, Exchange, and Azure issues.
o Assist users with complex setup, configuration, and maintenance tasks for hardware and software.
2. Incident and Problem Management:
o Identify and diagnose recurring issues and contribute to problem management processes.
o Maintain accurate documentation of incident resolution steps and best practices.
3. System and Network Maintenance:
o Perform advanced system maintenance tasks such as software updates, backups, and patch management.
o Monitor and optimize system performance and reliability.
o Ensure security and compliance of IT systems through regular updates and monitoring.
4. Collaboration and Escalation:
o Participate in cross-functional team meetings to align IT support with business needs.
5. User Assistance and Training:
o Provide in-depth guidance and training to end-users on IT best practices and advanced software usage.
o Develop and maintain comprehensive documentation for complex support issues and solutions.
6. Data Management and Reporting:
o Analyze support ticket data to identify trends and recommend improvements.
o Generate detailed reports on IT support metrics and performance for management review.
o Maintain accurate and up-to-date records of hardware and software inventory.
Are you ready to take part in building the future of clean energy from day one? As part of the global Sungrow family—one of the world’s leading providers of PV inverters and energy storage solutions—we are launching an exciting new subsidiary in Europe. This is more than just a job—it’s a unique opportunity to shape the foundation, culture, and direction of a new company with the stability of an industry leader behind you. If you’re looking for a dynamic role where your ideas and initiative truly matter, we invite you to be one of our first pioneers.
As a 2nd Line IT Support professional, you will provide advanced technical support and troubleshooting to resolve more complex IT issues. You will play a crucial role in maintaining IT service quality, ensuring efficient problem resolution, and contributing to a dynamic and international work environment. Your expertise will span various IT domains, with a focus on MS Office 365, Exchange, and Azure, and ensure seamless IT operations.
1. Advanced Technical Support:
o Respond to and resolve escalated IT support tickets that require deeper technical expertise.
o Provide advanced troubleshooting for MS Office 365, Exchange, and Azure issues.
o Assist users with complex setup, configuration, and maintenance tasks for hardware and software.
2. Incident and Problem Management:
o Identify and diagnose recurring issues and contribute to problem management processes.
o Maintain accurate documentation of incident resolution steps and best practices.
3. System and Network Maintenance:
o Perform advanced system maintenance tasks such as software updates, backups, and patch management.
o Monitor and optimize system performance and reliability.
o Ensure security and compliance of IT systems through regular updates and monitoring.
4. Collaboration and Escalation:
o Participate in cross-functional team meetings to align IT support with business needs.
5. User Assistance and Training:
o Provide in-depth guidance and training to end-users on IT best practices and advanced software usage.
o Develop and maintain comprehensive documentation for complex support issues and solutions.
6. Data Management and Reporting:
o Analyze support ticket data to identify trends and recommend improvements.
o Generate detailed reports on IT support metrics and performance for management review.
o Maintain accurate and up-to-date records of hardware and software inventory.