Your mission
Hey there and welcome to your new Opportunity with us!
Being a Senior Field Service Engineer (FSE) is an exciting task since you are the superhero our clients need. We are open to candidates from all locations around Italy. The most important for us is your expertise and motivation.Are you curious to learn how you can help us build a sustainable future?
Would you like to see how you can contribute to the growth of our clean energy solutions?
Then, have a look at your responsibilities below:- Support resources dispatched onsite (FSE and SP) by RFM during commissioning and on site services.
- Ensure operational procedures are documented, and consistently applied.
- Maintain positive customer ratings by ensuring the quality of our after-sales service.
- Ensure problem solving through troubleshooting, root case analysis by remote and on site using our claim platform
- Support the RFM during commissioning and site acceptance services.
- Perform on site installation, commissioning, repair, maintenance and test tasks as well upgrades or rework activities. (30% of the time)
- Ensure up-to-date documentation, work instructions and processes for existing and coming service contracts and agreements.
- Documentation for QA, customer feedback and analysis support.
- Taking care of service tools by ensuring an appropriate calibration process
- Manage claims from customer
Your profile
Before applying, please ensure you have the legal right to work in Italy without the need for visa sponsorship.
What will you need to be successful?
- Education as Electrical technician or Engineer. (Let`s face it, you need to understand ACDC, Low/Medium Voltage etc, as much we love people willing to join us from different faculties, you should know your fair share of electrical conduits, right?)
- Italian & English language skills at least on B2
- Experience with Battery Storage solutions is beneficial
- Experience dealing with customers in critical situations.
- Several years of experience in the energy sector with on-site expertise
- Driving license and willingness to travel (40%)
- Willing to work on call duty AND to travel
What can make you an ideal candidate?
- Two years experience in the renewable energy sector
- In-depth knowledge of the solar energy market in your country
- Language skills in Spanish or Chinese (Mandarin)
Why us?
The true topic for this decade lies in energy! We are more than happy to state that not only We are leading this discourse, we also offer the fitting solutions for it. We have the strongest PV-Inverter R&D there is and became the world`s biggest Inverter Manufacturer, which we are extremely proud of! And now, for this decade, we are increasing our game, and You, You might become part of it! Besides that, many things await You:
Bonus payments: we agree on Smart KPIs with You, an You receive a nice Bonus at the end of the year, isn`t that something!?
A multinational team awaits You with lots of European and transeuropean exchange
Possibility for technical and commercial knowledge enhancement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions
Technical and commercial training in our headquarter in Germany and even visits to the big R&D facility in China!
About us
We are a green tech company with young creative minds.
We are fighting every day to make our mission happen – Clean Power for All!
With 650+GW of clean power presently installed worldwide, we are on the road to success!
Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.
