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Technical Support Engineer - Poland

Permanent employee, Full-time · Poland - Poznan, Poland - Warsaw
Your mission
In this role you will become a part of the Sungrow's Global Technology Empowerment Department and will work on global projects internationally.

Below is the list of your main tasks:

Technical Support & Training
  • Provide remote and on-site technical support for global product issues.
  • Train and mentor field technical service engineers.
Documentation & Analysis
  • Draft technical disclosures, operation instructions, and experience-sharing materials.
  • Compile FAQs and optimize product maintenance manuals.
  • Provide root cause analysis reports based on client requirements
Product Improvement & Development
  • Track major product failures and coordinate with R&D, PQA, and SQE for resolution.
  • Act as an IPD service representative, supporting product development and mastering product knowledge.
  • Analyze client service cases to refine serviceability requirements and compile reports.
  • Prepare and release maintenance manuals and training materials.
  • Gather and implement improvement suggestions based on installability, maintainability, and client feedback.
Your profile
This role is ideal for a detail-oriented, technically skilled professional who thrives in cross-functional environments and is passionate about solving complex engineering challenges. 

Since you will be working mostly on global projects, most of your working time might be in other countries, so openness to travel frequently is a must.

Education: 
  • Bachelor’s degree or higher in Power Electronics, Electrical Engineering, Automation, Computer Engineering, Mechanical Engineering, or related fields.
Technical Skills:
  • Experience with photovoltaic inverters, energy storage, and battery systems (preferred).
  • Proficiency in SQL and Python for large-scale data analysis.
  • Hands-on troubleshooting of electrical systems, firmware, and process failures.
  • Familiarity with digital communication protocols (CAN, TCP/IP, DNP3, REST, Modbus).
  • Experience with Linux-based applications and equipment.
Language Skills: 
  • English at least on B2 level. Fluency in Polish and Chinese is a plus
Soft Skills: 
  • Strong work ethic, problem-solving intuition, teamwork, and communication skills.
Other Requirements:
  • Ability to create clear technical documentation.
  • Willingness to travel globally for commissioning and deployment.
Why us?
The discourse of this decade might be overshadowed by Covid19, but sooner or later we will beat and overcome thatson of a germ, am I right? But the true discourse for this decade lies in energy！
We are more than happy to state that not only We are leading this discourse, we also offer the fitting solutions for it. We have the strongest PV-Inverter R&D there is and became the world`s biggest Inverter Manufacturer, which we are extremely proud of! 
And now, for this decade, we are increasing our game, and You, You might become part of it!
Besides that, many things await You:
  • Opportunities for Career advancement
  • Attractive Compensation & Benefits
  • Bonus payment based on pre-agreed and signed KPI agreements
  • Possibility for technical and commercial knowledge increasement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions
  • Technical and commercial training in our headquarter in Germany and even visits to the big R&D facility in China!
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About us
We are a green tech company with young creative minds.
We are fighting every day to make our mission happen – Clean Power for All!

With 650+GW of clean power presently installed worldwide, we are on the road to success!

Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.

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