Your mission
Hey there and welcome to your new Opportunity with us!
Being Field Service Engineer (FSE) in Italy (possible locations are Rome/Lazio/ Umbria/ Marche) is an exciting task since you are the superhero our clients need. You know what do not hesitate to directly speak with them as if they would setup of our solutions will satisfy their needs, therefore, these are your most important tasks:
Being Field Service Engineer (FSE) in Italy (possible locations are Rome/Lazio/ Umbria/ Marche) is an exciting task since you are the superhero our clients need. You know what do not hesitate to directly speak with them as if they would setup of our solutions will satisfy their needs, therefore, these are your most important tasks:
- Take ownership of dispatched customer issues.
- Provide service and customer support during field visits or dispatches.
- Deliver support and contribute service solutions for our customers.
- Perform all on site installation, commissioning, repair, maintenance and test tasks as well upgrades or rework activities.
- Support the Project Management during commissioning and site acceptance services.
- Follow operational procedures, processes and practices as defined, documented and consistently applied.
- Follow the applicable health and Safety instructions and regulations.
- Ensure up-to-date documentation, work instructions and processes for existing and coming service contracts and agreements
- Support Europe Service Management by feeding back frequent and analytical service reports with each job and make suggestions for corrective activities.
- Achieve consistent customer satisfaction ratings and respond appropriate to customer feedback on areas for improvement.
- Participate in the claim management and RMA process.
- Documentation for QA, customer feedback and analysis support.
- Take over randomly on call duties, partly on weekends and nights.