Your mission
Hey there and welcome to your new Opportunity with us.
Being a Service Engineer Intern is an exciting task, since you are the superhero our clients need. You know what setup of our solutions will satisfy their needs, therefore, these here are your most important tasks:
Backoffice Support‒ Work with senior technical experts to create and improve documentation, gaining insights into technical standards and practices.
‒ Conduct hands-on tests in a workshop setting to ensure documentation aligns with practical application.
‒ Track and manage open support tickets, reviewing each case to check if solutions are available in existing documents, and drafting initial responses when appropriate.
‒ Review and improve training materials, correcting minor errors and suggesting updates to ensure the content is complete and accurate.
‒ Update technical documents as needed to keep information current and reliable.
‒ Examine rework documentation, summarizing and clarifying details to improve usability.
‒ Maintain the knowledge base so that team members have easy access to up-to-date resources.
Technical support
‒ Support remotely to onsite engineers guiding them to find the proper documentation.
‒ Support remotely to onsite and remote engineers through the messaging platform to retrieve the required information and guide them through the debugging instructions of known issues.
‒ Participate in training sessions and hands-on commissioning activities to build foundational knowledge of ESS product setup and initial operation, improving the ability to support technical documentation and assist engineers with commissioning-related inquiries.