Your mission
Hey there and welcome to your new Opportunity with us.
Since you are the superhero our clients need. You know what setup of our solutions will satisfy their needs, therefore, these here are your most important tasks:
Backoffice support
Since you are the superhero our clients need. You know what setup of our solutions will satisfy their needs, therefore, these here are your most important tasks:
Backoffice support
- Develop and review documentation under the supervision of senior technical experts.
- Perform hands-on tests in a workshop environment of the documentation.
- Control the status of open tickets, understand the situation and search if the solution is included in any document. Propose wording and first draft.
- Review training documentation, correct typos and provide fresh feedback to fill gaps to improve it and complete it.
- Modify an update any technical document.
- Review and check rework documentation. Help to improve of summarize.
- Update the knowledge base.
- Support remotely to onsite engineers guiding them to find the proper documentation.
- Support remotely to onsite and remote engineers through the messaging platform to retrieve the required information and guide them through the debugging instructions of known issues.