Technical Support Engineer (Service) - Germany

Festanstellung, Vollzeit · Germany - Remote

Your mission
Welcome to your new role at Sungrow, as our Technical Support Engineer in Germany!

Are you curious to learn how you can help us build a sustainable future?
Would you like to see how you can contribute to the growth of our clean energy solutions?

Then, have a look at your responsibilities below:

  • You'll provide technical support for PV, ESS, EV Charging, and distribution products.
  • You'll deliver training for customers, installers and EPC for technical needs. 
  • You'll coordinate with R&D to solve general problems and plan troubleshooting solutions.
  • You'll be travelling to the site to help customers solve problems or collect data.
  • You'll produce reports to enable product failure analysis and risk assessment.
Your profile
Do you have the legal right to work in Germany?

Before applying, please ensure you have the legal right to work in Spain or Germany without the need for visa sponsorship.

What will you need to be successful?

  • Degree in electrical engineering
  • Relevant certifications for one of the EU countries
  • Fluency in English and German
  • Willingness to travel up to 50% of your time to provide support across Europe

What can make you an ideal candidate?

  • Extensive knowledge of the PV and ESS industry and experience with those products
  • Fluent Chinese (mandarin)
  • Previous experience working in a chinese company
Why us?
Clean and accessible energy is the key to a sustainable future on our planet!

We are market leaders in the solar energy space with the strongest PV-inverter R&D team and we are the largest inverter manufacturer. If you decide to join our team, you will benefit from the following:

  • Opportunities for career advancement as we are growing very fast in the EMEA region
  • Bonus payment on a fixed schedule every year based on performance
  • A multinational team with a diverse and inclusive mindset
  • Travel within Europe for training sessions or to attend renewable energy events
  • Opportunity to visit our R&D facilities in China

Commitment to diversity and inclusion at Sungrow

Our job descriptions were written with inclusivity in mind by using the following criteria:
1) We use a Gender Decoder tool to avoid gendered language.
2) We avoid superfluous requirements by separating essential needs from nice to haves.
3) We do not discriminate based on gender, age, religion, ethnicity, sexual orientation or disability.
4) We do not use stock imagery in our career page, all photos and videos represent our internal culture.
About us
We are a green tech company with young creative minds.
We are fighting every day to make our mission happen – Clean Power for All!

With 500+GW of clean power presently installed worldwide, we are on the road to success!

Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.

one small click for you, a great leap for your future!
We appreciate your interest and time in working with us at Sungrow. Please fill in the following short form, we really tried to make it as easy as possible for You!

1. Phone-number: If you have it written clearly (please add correct country code!) in your CV, no need to write it down. Unless you want us to contact you on a different number.
2. Available From: if you have a wished starting date, type it in directly, or just give us your noticeperiod and let us know if you think it is negotiable.
3. Salary: Please tell us where you see yourself, after the first talks we will raise the topic again.

Recruiting ProTip: You can show us a salary range that makes it easier for us to understand where you see yourself. Ideally you mark if this is meant gross salary, /month /annum, etc.
For example: 50.000 - 55.000€/annum, All-In   or    2k - 2.4k$/month
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